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September 13, 2012

Zendesk upgrades cloud-based customer service platform

The company received a $60m funding to accelerate customer service revolution

By CBR Staff Writer

San Francisco-based cloud-based customer service software provider Zendesk has upgraded its cloud-based customer service platform with a set of new features and application framework, known as Zendesk Apps.

The application framework, Zendesk Apps, will allow an organisation to extend Zendesk’s functionality with internal and third-party systems, enabling customer service to complement and integrate with a company’s other business critical applications.

Zendesk’s new cloud-based customer service platform will help businesses interact with their customers in a conversational way, without sacrificing scalability or automation.

In addition, the new interface integrates communication channels such as live chat, social media, online communities, with email and phone support into a single interface.

The company also announced it has received a $60m funding to accelerate customer service revolution, accelerate technology innovation and continue global expansion.

The funding was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company’s existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.

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