View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Networks
August 15, 2012

Voxeo’s new Security Suite helps in preventing data fraud

The new suite streamline the authentication process to lower contact center costs and improve the customer experience

By CBR Staff Writer

Hosting and premise platform applications provider Voxeo has introduced a new contact centre tool, Security Suite, which will offer a multi factor authentication tool to combat data fraud.

Voxeo’s Security Suite is designed to provide reliable identity verification, streamline the authentication process to lower contact center costs and improve the customer experience.

The new suite includes Voxeo’s ANI, Toll, Voice, Location, Payment and PCI Verifiers, as well as Level 1 PCI Hosting.

PCI Hosting is a PCI-DSS (Payment Card Industry Data Security Standards) Level 1 Service Provider certified platform. The Voxeo PCI Hosting service lets merchants, banks, and enterprises leverage Voxeo’s pre-certified and pre-deployed infrastructure, saving compliance costs.

The new Security Suite comprised of: ANI Verifier, Toll Verifier, Voice Verifier, Location Verifier, Payment Verifier and PCI Verifier.

ANI Verifier analyses the phone number of incoming calls to determine if the Caller ID/ANI is spoofed. If the number is spoofed, the call is rejected or flagged as suspicious and escalated for verification.

Toll Verifier monitors outgoing calls to identify unusual calling patterns and block calls to expensive premium rate numbers or international destinations, while Voice Verifier captures and analyses an individual’s voiceprint to verify their identity.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Location Verifier allows companies to flag a user’s mobile voice, text and web interactions as suspicious when they come from atypical locations or from multiple locations in a short time. It can also be used to deter fraud in any mobile workforce.

Voxeo Payment Verifier secures automated credit card transactions with dynamically generated security questions based on customer purchase and payment history.

PCI Verifier intelligently analyses the log output of Voxeo Prophecy and Voxeo VoiceObjects applications in real time to verify they are following Payment Card Industry (PCI) compliance guidelines. It detects the PCI compliance issues before expensive data breaches or compliance audits occur.

Voxeo Security Suite components are delivered as API web services in the Voxeo hosted cloud. The APIs are accessible from both Voxeo hosted and customers’ premise-based platforms.

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.