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October 27, 2010

Morning roundup: pick of the comment, October 27 2010

Our pick of the morning reading

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8 Social Media Trends and 22 Tools from Robert Scoble’s keynote speech (Right Mix Marketing)
In Robert Scoble’s keynote at Social Tech in San Jose he went through the changes from yesterday’s web to the 2010 web and beyond. Right Mix Marketing has captured 8 key points or trends that he discussed in the speech. He also reviewed a long list of tools and technologies that B2B and B2C marketers should be paying attention to.

The PlayStation Phone (Engadget)
The gadget website has got hold of images of the new PlayStation phone. It’s "said to be rather buggy," sadly…

Oracle CEO claims can prove wrongdoing by new HP CEO (Reuters)
This is getting very, very ugly. Larry Ellison has claimed he can prove that new HP boss Leo Apotheker oversaw a scheme to steal Oracle’s software by rival SAP AG. The recent management merry-go-round involving Mark Hurd, Apotheker, HP, Oracle and SAP has only added to the drama and intrigue this case is dishing up.

Is Digg Headed for the Deadpool? (GigaOm)
Digg, which appeared to be stumbling after an ill-fated relaunch sparked a user revolt, now looks to be under siege as top execs quit and the workforce is slashed. Mathew Ingram looks at what went wrong for the former Web 2.0 superstar.

You failed at Customer Service, so now try Social Processes (Gartner)
Over the past ten years the level of customer satisfaction has edged up only slightly – for most industries in the vicinity of 3-5 percent. Considering that over US $ 75 billion was spent on CRM-related business applications in that time period, and triple that sum on process improvement, and hundreds of books written, you might expect better, says Michael Maoz.

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