View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Hardware
September 17, 2019updated 18 Sep 2019 3:05pm

Microsoft Admits That Windows 10 Update 1903 is Knocking Out Wi-Fi

KB4515384 breaking Wi-Fi connection

By CBR Staff Writer

Microsoft has admitted that its latest update is knocking out Wi-Fi adapters for some users – the latest in a string of update issues to plague the company.

In particular, Intel and Broadcom Wi-Fi adapters appear to have stopped working on NEC computers if they have been updated to Windows 10, version 1903.

Microsoft and NEC said they have identified ‘incompatibility issues’ with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards when they are running updated versions of Windows 10 on NEC computers.

The issue comes despite Microsoft in April promising “significantly expanded” interaction with OEMs and independent software vendors (ISVs) ahead of major Windows updates in future, following major issues with Windows 10 1809.

Read this: Microsoft Promises Closer Coordination with OEMs, Software Vendors After Botched Update

Microsoft said: “If these devices are updated to Windows 10, version 1903, they will no longer be able to use any Wi-Fi connections. The Wi-Fi driver may have a yellow exclamation point in device manager.”

The Redmond firm is telling users that these issues can be mitigated by disabling and then re-enabling the Wi-Fi adapter in the device management window.

However, this is not a persistent fix and until Microsoft rolls out a patch, users will have to do this every time they turn the system on. Microsoft is working with NEC to come up with a permanent solution for the issue.

Content from our partners
Green for go: Transforming trade in the UK
Manufacturers are switching to personalised customer experience amid fierce competition
How many ends in end-to-end service orchestration?

Windows 10 Updated 1903

Windows 10 Updated 1903

While Microsoft haven’t singled out exactly which update caused the issues users are experiencing, users say the September cumulative update for Windows 10, known as KB4515384, is to blame.

One affected user took to a Microsoft community forum to complain: “After installing the latest update KB4515384, my Intel wireless network card and Intel lan card have stopped working. Device Manager reports a device error and cannot start it. Deinstalling KB4515384 solved the problem.”

Windows users on Reddit say that the update is also severely affecting Wi-Fi adapters on PCs with Intel adapters.

One user commented that: “KB4515384 breaks my ethernet and wifi adapters on my PC. Appears to create new devices as they’re labelled ‘#2’ and when exposing hidden devices in Device Manager the previously named devices appear. Uninstalling these / new or old drivers do not fix the issues (i.e. “ethernet unplugged” which it is clearly not). Only option was to uninstall this update.”

Other issues are also been reported in relation to this update, such as CPU spikes and a broken Windows desktop search. (Users who have disabled the feature that allows you to search the web from the Windows desktop search have reported CPU spikes from the SearchUi.exe.)

These aren’t the first issue that Windows users have experienced in recent years.  Microsoft insists that it has heard user feedback over a range of recent update issues and recently rolled out a range of new features to address customer concerns.

Started last May users now have more control over when their system initiates the latest Microsoft update. The change came after Version 1809, which debuted in October last year, exhibited severe bugs and subsequently became the first major Windows update to face a recall for quality reasons.

See Also: Windows Update Issues: USB Could Cause “Inappropriate Drive Reassignment”

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU