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November 11, 2016

Telcos and omni-channel alliance comes to UK

The two day telcos event will address the future of IoT and mobile for UK organisations.

By Hannah Williams

The Open ROADS Community meeting, launched by Huawei earlier this year, is to bring together key business and technology leaders from the world’s fastest growing telcos and providers to the UK.

In support of sharing insights and addressing the future of IoT and mobile, organisations in IT and digital services will come together to launch a new cross-industry ecosystem, the Omni Channel Management Alliance.

These include companies such as Telefonica, Vodafone, Orange, Deutsche Telekom AG, British Telecom and GSMA.

Dr. Howard Liang, Chairman of Open ROADS Community and Senior Vice President, Huawei said: “The mission of Open ROADS Community is to enable the operator to execute ICT transformation required to enhance digital business operations.

“Our first event in the UK will be an opportunity for leaders to come together and create strategies for developing their digital services to enhance the customer experience and meet the demands of a rapidly evolving digital environment.”

The Open ROADS Community meeting London event, which started on November 10th, includes representatives from HKT, Google, Forrester Research and GSMA.

The two day event will map out the future of the industry, creating a robust digital transformation framework by combining Open Digital Maturity Model and design thinking, providing telcos and partners with actionable insights to help their business.

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Senior executives from telcos and digital services will also be invited to join panel discussions and share practices on delivering excellent customer experience across industries using technology.

Topics examined at the event include, measuring transformation and the effective measurement of digital transformation process with the open digital maturity model.

Open ROADS communityThe design thinking for digital transformation and open digital maturity model, is to identify transformation of network infrastructure, front-end and back-end supporting system, process and talent development.

Global mobile trends, which is to highlight the state of today’s mobile ecosystem and its future development, including mobile subscriber growth, mobile internet adoption, the Internet of Things and the path to 5G.

The future of service integration and reinventing business with IoT, from things to outcome will define how businesses can use IoT to redefine their processes and create new business opportunities.

This will then be finalised with the new opportunities for telcos and how participating in the B2B2C ecosystem will boost customer experience.


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