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  1. Hardware
August 2, 2016

Sky fibre customers hit by major national outage

News: Sky is the second broadband provider to be hit with major outages this summer in the UK.

By Alexander Sword

Customers of Sky’s fibre broadband experienced major problems with their services on the morning of 2 August.

The network issue affected most of Sky’s fibre customers nationwide, the company said, including Sky Fibre and Sky Fibre Unlimited customers.

Customers complained of having no connection.

According to the website, complaints began early in the morning, peaking around 8 AM, with London, Manchester and Birmingham seeing a particularly high volume of complaints.

“Fibre customers may be having issues browsing and our engineers are investigating,” said Sky in a post on its Facebook page in the morning. “We will provide an update as soon as we can.

“Thank you for your patience and sorry for any problems caused.”

By around midday, Sky reported that its services were back to normal. Sky apologised for the problems as well as the delays updating its status page to say that there was a fault.

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In July, one of Sky’s biggest rivals in the broadband arena, BT, was hit by two outages in as many days.

On 20 July, data centre provider Equinix claimed responsibility for a BT outage that led to around 10 percent of its customers experiencing problems with their internet connections.

BT issued apologies to its customers, who experienced major problems with broadband as well as banking services.

The issue occurred at the Docklands in London at a former site of Telecity, a data centre company that was acquired by Equinix in May 2015.

The next day, some of BT’s customers found that internet services were once again not working as normal. The website Down Detector showed that the complaints peaked between 8 and 11 AM.

BT attributed the problems to Telehouse North, a Docklands-based partner of BT suffering a power failure.

 “We’re sorry that some BT and Plusnet customers are having problems connecting to some internet services this morning,” said BT’s statement.

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