The search for new technology began when Peoples Bank decided it wanted to enhance its processing capabilities. The bank was introduced to IBT through the company’s preferred partner, Financial Systems & Equipment (FS&E), a multi-faceted consulting, marketing, and service organization that have worked with the bank in the past. Based on Peoples Bank’s needs, it considered IBT’s image teller and document imaging products.
First, Peoples Bank implemented IBT’s Image Teller, this means that from the moment that the customer presents the transaction to the teller at the counter the items are scanned into IBE, completely reengineering the traditional Day 1, followed by Day 2 processes. It maintains the transaction in digital form, allowing for electronic presentment and real time posting of transactions. Image teller completely eliminates transporting paper checks to the main branch every day. The application can also automatically photograph each customer as they approach the teller window and store the image as part of the transaction journal history archive.
Everything that happens in that interaction is logged for both the customer and Peoples Bank itself. The information is accessed instantly and there is no lengthy search involved anymore.
In February, 2008, the bank also installed Integrated Document Imaging. No paper reports ever need to be printed. The audit feature that is built into the application allows Peoples Bank to put every document in the bank in digital form and trust that it is properly reviewed before the original paper is destroyed. This gives Peoples Bank more time to not only manage document image quality, but also maintain the integrity of filing. And since Integrated Document Imaging stores all of the bank’s documents in one centralized database, the time and costs associated with document management, retrieval and storage have been significantly reduced.
