SaaS will continue to grow strongly due to the low costs and tangible offerings it provides users, as it delivers software via the Internet, eliminating the need for hardware or software required at customer premises, according to Natterbox.
According to the company, SaaS allows low set up costs, increases the scope for more value-added features, and provides greater resilience.
According to a recent research by Gartner, more than 95% of organisations expect to maintain or increase their use of SaaS, and that one of the key drivers behind this is the low cost of SaaS ownership.
Neil Hammerton, CEO of Natterbox, said: "The high return on investment available from Voice SaaS is of particular benefit to smaller businesses. Natterbox can cater to the needs of businesses of all sizes, but it’s really clear that our Voice SaaS can create a huge impact for smaller operators in the sense that they can quickly and cost-effectively get access to telecoms systems that will put them into a whole new league of professionalism and smart technology.
"For a relatively low cost, small businesses can improve the management of their incoming calls and messaging systems in a really significant way."
