Zurich Insurance Company, an insurance-based financial services provider, has renewed its outsourcing contract with Orange Business Services for three additional years. Orange has been managing Zurich’s telecom and network services across Europe since 2003.
According to Orange Business Services, Zurich can now leverage its converged IP infrastructure to drive new business applications. The company has consolidated Zurich’s heterogeneous infrastructure into fully converged voice-data architecture.
The agreement between the two companies include data communication services such as WAN and LAN management, internet access, security services, remote access services and third party extranet services. The service bundle also includes management of more than 40,000 IP telephones and call centre solutions for up to 11,000 agents.
In addition, Orange is providing mobile voice and data services to more than 5,000 Zurich employees paired with Blackberry services for another 3,000 users. Fully managed global video conferencing such as Telepresence and HD video were recently added to the service catalog which allows Zurich to take advantage of its converged IP network, Orange said.
Michael Paravicini, chief information officer of Zurich, said: “The high-quality outcome achieved is the reason for the renewal of the contract. With this outsourcing contract we were able to substantially reduce our telecom spend over the past years whilst increasing the service quality and introducing standardisation across the businesses.
