Infratel, a provider of call center products and general telephony services, has launched a cloud-based service that the company says makes it easy and inexpensive for any small- or mid-size business (SMB) to have state of the art voice offerings.
Infratel’s new hosted service provides a wide array of features for SMBs including the ability to create unique inbound calling paths for better customer service and deliver calls to any available phone.
It also gives SMBs the ability to route calls based on time of day or other business rules, allow users to set do-not-disturb status, and to set-up unique mailboxes for the business and end-users.
Infratel North American operations general manager Jim Southwell said they are currently selecting top web hosting firms to partner with them in distributing the service and hope to make a major impact in the market during 2012.
In February, Infratel announced preliminary plans to work with Parallels in reaching their network of hosing partners. Parallels Automation automates the full lifecycle of hosted services and software — from service management and provisioning to customer self-service and datacenter management.
