Hewlett-Packard (HP) Enterprise Services has expanded its two telecom offerings portfolios that support communications service providers (CSPs).
The expanded portfolios are: Solutions Consulting Services (HP SCS) and Operations Support Systems (OSS) Transformation offerings for network and service management.
The portfolios provide CSPs with tools including strategic and financial advisory, operational analysis, transformation management, and a full portfolio of operations support systems (OSS) software and integration services, the company said.
The HP SCS is a global business consulting practice for the communications industry. It has been expanded to include a feature designed to enable CSPs to compare business and operational performance against peers, competitors and industry practices.
In addition, the HP SCS Benchmarking is the foundation for the HP SCS Strategic and Financial Advisory, a new set of capabilities that enable CSPs to develop complete business transformation strategies based on quantitative knowledge of current performance and alignment of business improvement initiatives to strategic objectives, said the company.
The company is also adding new pre-packaged offerings combining consultancy, software and a full services life cycle to its OSS Transformation portfolio.
Among HP’s OSS delivery and sourcing options are IT and infrastructure outsourcing, application management, business process outsourcing, OSS from the cloud, and a pay-as-you-grow model.
The HP Customer Experience Assurance (HP CEA) helps CSPs elevate service quality by providing a clear, continuous view into the actual user experience, while HP Integrated Traffic Management System enables CSPs to detect and diagnose customer experience issues, the company said.
HP enterprise services communications and media solutions vice-president and general manager David Sliter said CSPs can plan and execute transformation strategies with HP Solutions Consulting Services and HP OSS Transformation offerings.
"To grow, CSPs need to enhance the customer experience, and that means fact-based transformation strategies, tight governance and automated offerings," Sliter said.
