Equifax and Exchange Solutions (ESI) have entered into a partnership to deliver joint offerings powered by ESI’s technology and Equifax’s data and analytic capabilities. These new offerings are expected to enable clients engage in a two-way dialogue with their customers to identify opportunities for attracting a share of their customers’ business.
The companies said that the new offering integrates ESI’s technology with Equifax’s data and credit risk decisioning application InterConnect. Leveraging reporting and business rules technology, InterConnect allows financial institutions to edit and optimise business rules during a company-customer interaction.
According to the companies, the new offering gives financial institutions the ability to: improve account acquisition and business revenues; manage credit risk and cross-sell decisions across multiple product lines; and improve customer satisfaction through a new customer experience.
ESI said that its customer-company collaboration platform enables a personalised two-way exchange between customers and businesses during interactions in web, call centre or in-store channels. Its Web 2.0 platform includes software applications called ‘exchange agents’ that help the customer work with the company to obtain product and service benefits.
In addition, the ESI platform also provides the account tracking, fulfilment and settlement capabilities needed by the client to monitor, administer and settle the exchange agreements formed during the interaction with the customer.
