CXO Global Solutions, a managed services firm providing customer experience and business productivity services, has expanded its product portfolio to include unified communications (UC) products.
According to the company, UC take disparate business communications applications and devices and tie them together under a single platform. It virtually combines business applications and communications capabilities – phone, voicemail, instant messaging, email, calendar, video and web conferencing – enabling people to find and communicate with each other, regardless of location.
Bryan DiGiorgio, president and CEO of CXO Global Solutions, said: We’re very fortunate that there is tremendous expertise in unified communications – specifically the voice services and integration component – in the Kansas City area. We’re able to tap into that talent to deliver compelling services and industry expertise to our customers.”
He further said: Our entrance into unified communications marks the next logical evolution of our business. It complements our call centre oversight and management capabilities, enabling us to meet the communications and productivity needs of a variety of clients.
The company said that its new product portfolio includes strategic services – where experts can assist a business in assessing need and then creating a customised plan for the company’s unified communications platform. The company’s premise-based design and implementation capabilities include overall network and system architecture and purchase of all components, enabling customers to leverage CXO’s buying power, as well as configuration and deployment.
There is also a suite of monitoring and ongoing administrative management services to add on to the portfolio, the company noted.
The company expects to introduce Software-as-a-Service (SaaS) during the second half of 2009. With a SaaS-based product, a company can purchase access to a unified communications environment on a ‘per-user’ basis with no up-front investment or back-office infrastructure.
