According to Accenture, the new system is already in use in the US, Canada and Bermuda and they are planning to expand system throughout South America, Europe and Asia in a second phase of implementation.
The new claims management system is based upon Accenture claim components solution and is designed to help enhance XL Insurance’s customer service and reduce costs by consolidating and upgrading its core claims-processing technologies and procedures.
In addition, XL Insurance’s new system will support full range of claims processing transactions, from first notification of loss through final payment, for all of its property and casualty insurance business lines, including workers’ compensation, general liability, automobile and also professional liability, aviation, environmental, and other specialty insurance coverage.
Paul Tuhy, executive vice president and global head of claims at XL Insurance, said: “XL Insurance and Accenture have reached a key milestone in the pursuit of a truly global claims management system, with most of XL Insurance’s claims operations in North America and all of Bermuda now running on a single platform.”
