CSC has expanded its unified communications and collaboration solutions suite with the launch of Unified Communications as a Service (UCaaS) offering based on Cisco’s Collaboration Portfolio.
Developed in collaboration with Cisco, and complemented by CSC’s multi-platform integration, the UCaaS offering enhances clients’ productivity and accelerates business processes and decision making while lowering costs, the company claims.
CSC said that the hosted unified communications service allows businesses to bring converged voice, mobile and data services to every desktop in their organisation.
CSC is providing this newly launched managed service to clients globally via its unified communications service centre. It is also providing all hardware and software as part of the service or will manage customer-owned equipment.
Currently, CSC is using UCaaS internally at two major CSC customer call centres. In addition, it has deployed its UCaaS offering as the core voice and collaboration platform for federal government and financial industry clients and has launched paid pilots with clients in the manufacturing, aerospace and defense, and chemical, energy, and natural resources (CENR) verticals.
Jason Cory, vice president of global network services and offerings for CSC, said: “CSC’s UCaaS offering delivers to our clients a cost-effective, flexible and responsive suite of UC capabilities.
“Coupling CSC’s legacy of managed and outsourced UC services with Cisco’s Unified Communications platform allows our clients to enjoy optimised organisational communication and business process integration – driving competitive advantage.”
