Yakult, a probiotic beverages maker, has selected BMC Software‘s SaaS Remedyforce Service Desk offering for cloud-based IT service management functionality.
The implementation of the Remedyforce offerings has allowed users to submit their own tickets, and the number of phone calls to the help desk has dropped by approximately one-third and the number of email messages has been cut in half, the company claimed.
Yakult information systems manager Can Ersoz said cloud technologies have now reached a maturity level that allows them to offload any IT elements that put them in a defensive situation.
"By moving functions like service management to the cloud, we can stop focusing solely on technology and direct our attention to supporting activities of our business," Ersoz said.
BMC EMEA vice-president and general manager Jeremy Duggan said BMC’s SaaS delivery model is proving popular with customers because it gives businesses a cost effective IT support platform.
"Yakult has always had a strong culture of innovation and a focus on excellence, and BMC is privileged to be able to support them in this process," Duggan said.
