itelligence, a provider of SAP software and services to midmarket companies, and CBTS, a provider of data centre and cloud services, have entered into a partnership to provide infrastructure support and remote SAP outsourcing services.
Under the partnership, itelligence will provide remote SAP application support, administration and monitoring services through CBTS’ newly expanded data centre in Lebanon, Ohio, and CBTS customers will benefit from a full-service combination of on-demand offerings to address their IT and SAP needs.
In addition, through itelligence Remote Application Support, CBTS customers will receive SAP assistance on demand, in any functional area, without incurring travel expenses. itelligence’s services, ranging from second-level help desk support to remote informal training via web conferencing to ad-hoc Basis issue resolution, allows companies to focus on core business.
CBTS has separately agreed to enter into a partner relationship with SAP under the SAP Partner Edge Program and will join itelligence as a SAP Certified Hosting Partner, authorised to provide both technical and functional support for SAP applications.
Steve Short, vice president of outsourcing at itelligence, said: “We will immediately enhance our value to customers by offering core SAP applications plus the cloud specifically dedicated, private offerings for enterprise customers with needs that exceed 100 virtual servers and require complete isolation from other customers.
“By leveraging CBTS’ highly regarded experience, we will provide customers with a more holistic outsourcing solution using one of the most cost-effective, technologically sound environments available.”
