Desktop, network and datacenter infrastructure Mexico-based managed service provider (MSP) Cepra has deployed IT management as service offerings provider Nimsoft’s multi-tenant Unified Manager IT Management-as-a-Service (ITMaaS) offering that combines infrastructure monitoring and ready-to-use ITIL-based service management capabilities.
Cepra’s Cloud Enabling & Management Services division has deployed the Nimsoft’s Unified Manager ITMaaS offering in its NOC to enable remote monitoring of the desktop, network and datacentre infrastructure, along with integrated ticketing and service desk functions associated with that infrastructure.
Nimsoft’s Unified Manager ITMaaS offering will be delivered as a managed service and it minimises the need for clients to install additional equipment or software on-premise.
In addition, Nimsoft Unified Manager couples comprehensive infrastructure coverage with proven service delivery processes and structured visibility to enable continual infrastructure optimization and accelerated problem resolution.
Cepra Cloud Enabling & Management Services vice-president Manuel Landa said the monitoring offerings Cepra used in the past were complicated and expensive, because they had to be installed and maintained at the client sites.
"By using Nimsoft Unified Manager under our managed services model, we can reduce costs for our larger government and corporate clients and serve smaller companies that cannot afford conventional on-premise monitoring," said Landa.
Nimsoft CEO Chris O’Malley said legacy ‘point’ management offerings don’t give MSPs the operational efficiency and insight they need to deliver great value to their clients.
"The integrated Nimsoft ITMaaS solution empowers MSPs, cloud providers and corporate IT departments alike to fulfill SLAs and efficiently manage services across today’s complex distributed and cloud environments," said Chris.
