Business Service Management (BSM) firm BMC Software has released cloud-based Remedyforce Service Desk application, which includes new capabilities for service request management and the integration of social media and external sources into a modern knowledge management system.
The new functionality enables Chatter feeds and other sources to be archived in the application’s knowledge management system, providing enhanced access to information.
The capabilities of Salesforce Chatter enables BMC Remedyforce Service Desk application to makes it easier for IT professionals to interact with each other.
The new knowledge management system delivers capabilities, which bring in social media and other external content, to unlock the latent knowledge spread across multiple repositories and Chatter.
The BMC Remedyforce Service Desk solution leverages the Force.com, salesforce.com’s social enterprise platform for building employee facing social apps to deliver the performance, reliability and scalability of the cloud platform, as well as the ability for BMC developers to extend the functionality in BMC Remedyforce.
The expanded reseller partnership with Dell provides improved access to the BMC Remedyforce Service Desk application to small and mid-market organisations.
