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May 15, 2015

ClickSoftware ditches NetSuite PSA as it prepares to quit Nasdaq

Software firm turns to Kimble to run its professional services.

By Jimmy Nicholls

ClickSoftware has ditched NetSuite’s OpenAir professional services automation (PSA) tool in favour of its rival Kimble, as the firm’s managers seek to scale the business after signing a deal to delist from the Nasdaq stock exchange.

A workforce automation software vendor and professional services consultancy, ClickSoftware had been using OpenAir for three years but was unsatisfied with the limitations of the product.

Yoni Tsrouya, SVP of professional services at ClickSoftware, said: "ClickSoftware isn’t just a product company, around a third of our staff provide professional services. This means we have to consider our consultant resourcing to ensure we balance customer demand with staffing resources.

"We were working with a PSA tool that didn’t provide us with a suitable resource management capability or visibility into the financial aspect of an on-going project, namely the margins. We wanted a tool that would ensure we operated as efficiently as possible."

As well as needing to hold its project managers to account, ClickSoftware also wanted to integrate its PSA tool with Salesforce, which the company uses to generate leads.

Quartered in Israel, the company recently decided to return to private markets after more than a decade on the Nasdaq stock exchange in New York, and will be bought by private funds managed by Francisco Partners Management in a deal worth $438m (£278m).

The deal is expected to close by the end of July.

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Commenting on his firm’s recent software purchase, Tsrouya said: "We are delighted with the improvements that Kimble has been able to bring to our organisation so far.

"We see the relationship as a proper partnership, where everybody is using their experiences to help improve the product and have these features incorporated into future product developments."

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