Blue Yonder and Capgemini have today announced the launch of a Connected Services Platform.
Aiming at reducing costs and increasing efficiency, the new platfom provides a unique solution for automated information exchange between connected devices, manufacturer and customer.
Different end-devices that require services such as maintenance, customer support, and field services can be intelligently linked, by incorportating Predictive Applications that runs on Blue Yonder’s platform using CRM software.
The new launch is also believed to be the way to understand the real impact of M2M in terms of monetising the industry.
This is not the first time the two companies have come together to deliver IoT based solutions.
In a previous partnership, Blue Yonder and Capgemini demonstrated the benefits of connected services in a pilot project involving LED streetlights.
The plan is currently in place in different councils and municipals, which have seen energy bills drop due to easy control management tools that help to reduce lighting whenever not needed.
Blue Yonder’s predictive application uses the transmitted data to predict the probability of default by each individual streetlight via a set of sensors which measure vibration, bulb temperature and total light given off by the lamp.
Capgemini then helped the customer to define the application of M2M data, calculate the ROI of M2M investments, integrate Connected Service solutions into existing ERP landscapes and manage the implementation of the solution worldwide.
The predicative application automatically works towards different scenarios even if an issue has not occurred or is about to happen.
The M2M solution helps to prevent future breakdowns and give users a full operating system that is unlikely to default.
The two companies are looking at new partnerships including the "connected car" and connected farm" projects.
Professor Dr. Michael Capone, Principal Business Analyst at Capgemini, said: "Connected services will change the relationship between manufacturers and their customers, because all possible channels can be used to create a unique proactive service experience.
"Using reliable forecasts, the areas of sales, maintenance, and customer service can be considerably optimised as well as adapted to individual customer requirements. Additional uses of this service include connected cars, connected manufacturing and fleet management."
Peter Eck, VP Sales of Blue Yonder explains "Connected services will allow new business models to develop by interconnecting intelligent services and products. In our collaboration with Capgemini, we have an excellent partner by our side to support organisations in mastering this digital change and to effectively show them how the Internet of Things will quickly drive business growth."
