View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Hardware
November 19, 2018updated 20 Nov 2018 11:21am

Azure Down, Office 365 Down: Users “Reaching for Torches and Pitchforks”

Microsoft blames MFA issue, scrambling to fix problem

By CBR Staff Writer

UPDATED 20/11/2018 11:20 GMT: Microsoft says the issue is largely resolved. For the latest and on the cause, see our update here

Locked out of Microsoft Office 365 or your Azure down today?

You’re not alone.

Users with multi-factor authentification (MFA) set as a policy default are now so secure they can’t even login.

The outage, which has impacted users globally, started 04:39 UTC with Azure Active Directory users struggling to gain access to their accounts when MFA is enabled. The issue has now continued for over seven hours.


azure downAzure’s status page said: “Engineers have explored mitigating a back-end service via deploying a code hotfix, and this is currently being validated in a staging environment to verify before potential roll-out to production. Engineers are also continuing to explore additional workstreams to expedite mitigation.”

Microsoft Office 365 users are also affected.

A status update read: “The configuration change hasn’t provided the expected relief within the controlled environment. We’re developing an alternative code update to resolve the connectivity issue between MFA and the cache provider. Scope of impact: Impact is specific to any user who is located in the Europe, Middle East and Africa (EMEA) or Asia Pacific (APAC) regions.”

Azure Down:  Users Starting to Look for “Torches and Pitchforks”

Users were not best pleased and are “starting to search for their torches and pitchforks”, one Twitter used noted. Users may also be unable to carry out self-service password resets, Microsoft said, ruling out a potential easy fix.

azure down

A Mimecast heat map of the issue in western Europe

Pete Banham, cyber resilience expert at Mimecast, said in an emailed statement: “Another day, another Office 365 disruption, and another nuisance for admins and employees alike.

“With less than a month between disruptions, incidents like today’s Azure multi-factor authentication issue pose serious productivity risks for those sticking to a software-as-a-service monoculture.”

He added: “No organisation should trust a single cloud supplier without an independent cyber resilience and continuity plan to keep connected and productive during unplanned, and planned, email outages. Every minute of an email outage could costs businesses hundreds and thousands of pounds.”

See also: Microsoft Admits to Fresh Office 365 Issues

Topics in this article : ,
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.