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  1. Government Computing
December 20, 2019

Shared Services Connected bags Future Service Delivery Contract from MoD

Shared Services Connected (SSCL) has won a £300m Future Service Delivery Contract (FSDC) from the UK Ministry of Defence (MoD) to deliver enhanced access to armed forces pay, pensions, military HR and administrative services.

Ministry of Defence awards £300m contract to Shared Services Connected. Photo: courtesy of Crown copyright.

Shared Services Connected (SSCL) has won a £300m Future Service Delivery Contract (FSDC) from the UK Ministry of Defence (MoD) to deliver enhanced access to armed forces pay, pensions, military HR and administrative services.

The seven-year contract, which is part of the Modernising Defence Programme, will see the company provide new platforms and more modern methods of working for MoD Defence Business Services.

The company, which was established in 2013 as a joint venture between the Cabinet Office and Sopra Steria, is said to have bagged the contract following a comprehensive tender process. It claimed to have prevailed in the process for offering the best all-round quality solution based on the quality of service and value for money.

Shared Services Connected CEO John Neilson said: “Our teams are proud that SSCL will be delivering critical services for Armed Forces personnel and Veterans to the highest standard, whilst providing value for money for the UK taxpayer. We are also deeply committed to working with FSDC colleagues to ease the transition to the new ways of working.

“SSCL has a track record of successful large-scale transformation and delivering digital technology services to the public sector.”

According to the company, the Future Service Delivery Contract has an objective to essentially transform services for military personnel, veterans, and reservists by introducing new digital technologies to enhance their experience as service users.

Included in these are smartphone accessible web pages that enable users to connect to services more directly. The company said that particularly veterans will benefit from an enhanced Veterans Portal.

UK Minister for Defence People and Veterans Johnny Mercer said: “Providing our veterans and serving personnel with first-class pay and pension services is only right considering what they have done and continue to do every day for our country.”

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Last month, the company, in collaboration with Government Shared Services (GSS), secured a three-year contract extension, worth more than £100m, with seven government departments, to continue to deliver various critical business services.

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