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  1. Government Computing
January 28, 2021

NHS Scotland deploys ServiceNow platform for rapid roll out of Covid-19 vaccine

NHS Scotland has deployed ServiceNow’s Now Platform as its digital backbone to support its rapid roll out programme of the Covid-19 vaccine.

ServiceNow supports NHS Scotland’s Covid-19 vaccination efforts. (Credit: Business Wire.)

The Scottish Government through NHS Scotland aspires to vaccinate 5.5 million people in only three months.

NHS Scotland has developed a vaccine management system on the Now Platform, which will integrate and digitise the whole vaccine administration process.

Launched across Scotland on 20 January, the vaccine management system is claimed to have enabled NHS Scotland to schedule 220,000 vaccination appointments in the first 12 hours of deployment.

Created in a mere six weeks, the vaccine management system will allow for scheduling and recording vaccinations for all 5.5 million citizens, while also allowing the general population to book their own appointments through a Citizen Portal.

ServiceNow EMEA president Paul Smith said: “With more than 15 billion COVID-19 vaccines required worldwide, managing the vaccine process is one of the most significant workflow challenges of our lifetime.

“Because of the agility of the Now Platform, we were able to help NHS Scotland develop and deploy its vaccine management solution in just six weeks. We are proud to support NHS Scotland with its most pressing and vital task of getting Scottish citizens vaccinated and healthy.”

ServiceNow’s suite of apps has been used by NHS Scotland to develop effective national contact tracking systems, manage personal protection equipment (PPE) inventory and to keep track of the testing data as well in the country.

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The use of ServiceNow’s Now Platform is considered to be the next phase in the roll out of the vaccines.

NHS Scotland Digital director and chief information security officer Deryck Mitchelson said: “Developed in partnership with ServiceNow, NHS Scotland’s vaccine management system represents a seismic shift in our response to COVID-19 as it assists with allowing the entire vulnerable population of Scotland to be protected quickly and efficiently – leading to an anticipated easing of lockdown.

“The vaccine management tools provided by ServiceNow have been vital to expediting Scotland’s vaccine efforts as we enter what we hope will be the final stages of the fight against COVID-19.”

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