C3 AI, an enterprise artificial intelligence (AI) application software company, has launched C3 Generative AI for Government Programs, a new application aimed at improving access to information about government services.
The tool is designed to help federal, state, and local governments quickly and accurately provide details on programmes spanning healthcare, employment, financial assistance, and more to the public.
The application features a natural language search and chat interface, enabling users to easily navigate complex government systems and services.
By empowering citizens with intuitive search capabilities, C3 Generative AI for Government Programs aims to reduce service delays, decrease wait times, and enhance overall citizen experience. This streamlined approach allows government agencies to optimise their contact centres and allocate resources more efficiently, focusing on more intricate cases and inquiries.
C3 AI chairman and CEO Thomas Siebel said: “Understanding and accessing vital services and benefits programmes can be an overwhelming process for many, and C3 Generative AI for Government Programs provides an easy way to get clear and quick answers to questions about the intricacies of these services.
“Government programmes and services make the most impact when those who need them can smoothly use them. This product offers an intuitive, intelligent interface that provides trustworthy information about programmes like the Affordable Care Act, alleviating staff workload, accelerating information gathering, and transforming how the public can learn about and use critical services.”
C3 Generative AI for Government Programs is said to operate with robust security measures, access controls, and full traceability, ensuring reliable and precise information retrieval.
It supports queries and responses in over 130 languages, accommodating diverse user needs across various jurisdictions.
Running on Google Cloud’s infrastructure, the application leverages advanced language models like Gemini to deliver accurate and contextually relevant responses. This technological foundation enhances user interactions by preventing misinformation and maintaining the integrity of sourced information.
Google Cloud global ecosystem and channels corporate vice president Kevin Ichhpurani said: “Partnering with Google Cloud enables C3 AI to deliver innovative generative AI applications spanning multiple industries, with the security and privacy controls required by the most demanding of customers.
“These latest applications from C3 AI help support public sector agencies as they harness the power of AI to better serve citizens, including helping people get trusted information on government programmes more quickly.”
