The heart of the Royal Docks in east London, once a thriving centre of seaborne trade that pumped life through the arteries of commerce that spread far and wide from the nation’s capital, has been transformed over the years. Now, in its redeveloped modern form, it will play host to DTX London 2024, which will draw some of the most innovative and entrepreneurial minds in the technology industry to the ExCel Exhibition Centre in early October.
But it is not only the illustrious and emerging talents from the world of big tech that will come together to mull over the many challenges and opportunities lying ahead in customer experience, IT service management, cybersecurity, software development, network infrastructure, and more. The event will be hosting key thinkers from academia, finance, public health, logistics, media, sport, and key IT decision-makers from huge global brands to tackle not only technical issues but also the pressing social and psychological factors shaping the technology world.
As always, the event is not shy of facing challenging issues head on, and taking a fresh, bold and sometimes leftfield approach to the biggest issues of the day. If that isn’t enough, there is always the chance to take a turn around Gotham City in the Batman Tumbler, test your flying skills on the drone obstacle course, immerse yourself in some nostalgia in the retro games arcade, or have your brain twisted by mentalist and illusionist Derren Brown, who will take you on The Road to Reinvention.
Talking tech means engaging with AI
For those too not distracted by the extracurricular activities on offer, there is more than enough to get your teeth into, with AI inevitably looming large over the conference.
From day one, the agenda addresses the key applications of AI in areas such as customer experience, unified communications, security, and business transformation. One of the first roundtables focuses on how organisations can maximise the AI opportunity responsibly and securely. Key IT and UC decision-makers will explore whether organisations have in place the right guardrails to ensure that AI is implemented safely, while still fostering innovation and empowering teams.
Elsewhere, similarly experienced and illustrious panels will explore best practices for AI in customer service, looking at how to realise the vision of effortless customer experience, how to balance governance and innovation when implementing AI, and how to ensure that an organisation has the data literacy to truly leverage AI’s power as a tool for business transformation.
AI is a serious business and panels will delve into the gravity of getting AI to work for an organisation to improve customer experience, and explore the big CX industry trends coming over the horizon. If that serious tone sounds daunting, however, there is no need to fear. For those not ready to dive into AI, there will be an in-depth discussion of the ways to revamp CX with or without the support of customer-facing AI applications.
Safe and sound
Potentially disruptive technologies such as AI only increase the emphasis on fundamental elements of network and IT strategy. Of these, none are more important than security, which is approached from every conceivable angle during the conference.
Whether it is a case study of how eBay is using AI to protect against cybercrime, a roundtable where end-user organisations consider the conundrum of holistic security outcomes or a consideration of how to develop the next generation of threat detection, panels will be examining security from every conceivable angle.
One of the main stage events will even explore how to create successful malware – not as a weapon, but as a means of better understanding the enemy to better deploy defence strategies and adopt Zero Trust principles to enhance data security. Elsewhere, take the rubber ducky challenge, where a hacking demonstration with a common USB device shows how data loss and operational disruption can arise from many threats, not only headline-making ransomware.
The conference lays bare the toolkit to create organisations that are more flexible, more engaged with customers, more innovative, and more secure. The tools are there, as are the experts to show how they can be used to full effect.
