Microsoft has unveiled Microsoft 365 Copilot Chat, a new chat service aimed at helping businesses streamline everyday tasks using artificial intelligence (AI). The platform introduces AI agents that can be customised to perform specific duties through natural language commands, which Redmond claims will offer companies a flexible way to integrate AI into their operations.
Powered by OpenAI’s GPT-4, the service allows users to interact with AI agents using natural language commands in multiple languages, including English and Mandarin. These agents are designed to assist with tasks such as conducting market research, drafting strategic documents, and preparing for meetings. Microsoft 365 Copilot Chat itself is available for free, but access to certain advanced features, such as summarising Microsoft Teams meetings, transcribing calls, and generating PowerPoint slides, will require a subscription to Microsoft 365 Copilot priced at $30 per user per month.
Evolution of AI integration
This rollout represents an extension of Microsoft’s AI capabilities, following earlier iterations of the technology, such as Bing Chat Enterprise. The updated service integrates AI agents directly into the chat interface, previously only available in the full Microsoft 365 Copilot experience. These agents are designed to automate a range of tasks, such as managing email inboxes or executing workflow processes, without requiring extensive human intervention.
Microsoft has also introduced tools for IT administrators to manage agent deployment across organisations, ensuring enterprise-level control over data and task automation. Microsoft 365 Copilot Chat incorporates enterprise-grade data protection measures. The platform includes a Copilot Control System, which offers features for governing agent usage, monitoring performance, and managing data privacy. IT teams can also build organisation-wide agents and monitor their deployment to ensure compliance with enterprise standards.
This rollout comes after Microsoft recently announced its plan to spend $80bn in the current fiscal year on AI infrastructure and data centres. Brad Smith, the company’s vice chair and president, described AI as a transformative “general-purpose technology” (GPT), likening its impact to that of electricity and computer chips during earlier industrial revolutions. Smith also emphasised Microsoft’s commitment to strengthening the US economy through advanced AI infrastructure, workforce training programmes, and global partnerships.
Read more: Microsoft takes legal action against cybercriminals exploiting Azure AI
