Aurum Software Inc, Santa Clara has a new customer service application, called ServiceTrak, that it says automates the field service-process, a component of its client-server-based Customer Resource Planning System and complement to SupportTrak which automates the call centre. ServiceTrak manages dispatch, escalation, problem resolution, security and contracts. Based on a portable proprietary language, the system, aimed at Fortune 500 companies, is modifiable. The new module is out this quarter and is from $35,000 for 10 users to over $350,000 for 200 users.
