FrontRange, a developer of service and customer relationship management offerings, has launched a new version of GoldMine Premium Edition with enhanced customer service and new business support through better client knowledge sharing.
According to FrontRange, the GoldMine CRM product portfolio includes customisable, real-time dashboards, providing the flexibility and analysis for changing business requirements. It offers full integration with Microsoft Outlook that enhances sharing process, providing visibility of GoldMine information without having to switch back and forth between the two applications.
In addition, it also allows users to create and edit additional information such as activities or opportunities from within Outlook to maintain consistency and productivity as well as share particular emails and calendaring items across the business, the company said.
The company claims that GoldMine Premium Edition (PE) 9 allows users to drill down into data, extracting knowledge and information on how customers think, act and purchase. Dashboards can also be configured to integrate with third party systems, eliminating the need to login to separate systems to retrieve client information.
Greg Anderson, global general manager, GoldMine and Customer Service Management at FrontRange, said: “With the recession behind us, and businesses looking to regain the edge over the competition, faster reaction times and deeper analysis are all the more important.
“This new version of GoldMine Premium Edition extends the solution’s collaborative features, ensuring that key information is always available and easily shareable, to ensure a consistent message is always communicated.”
