Ofcom has proposed changes to broadband switching, making it easier for UK consumers to change to a new broadband or landline deal.
The telecoms regulator introduced a new one touch process that requires companies to undertake all the necessary steps in switching over a consumer’s broadband or landline.
The move follows Ofcom research which found that some consumers experienced difficulties in getting their existing provider to request a change.
The new process means that consumers are no longer required to cancel their contract with old provider, as the entire switching process will now be undertaken by their new supplier.
Once the switching process starts, the consumer will receive written confirmation from the old and new providers. They can cancel the switch in case of any changes.
The regulator has urged providers to keep records of each consumer’s consent to switch, to protect against slamming, where a customer’s supplier is changed without their consent.
The new rules will apply to all providers who use the Openreach telecoms network, including BT, EE, Sky and TalkTalk. They do not apply to cable providers like Virgin Media.
Ofcom chief executive Sharon White said: "The new process puts the responsibility for the switching process in the hands of the provider the customer is joining.
"This will make a real difference for consumers, and will encourage more people to take advantage of very strong competition in the landline and broadband markets."
