Mikael Berner, vice president and general manager of Nuance Mobile Care, said: Nuance’s mobile care strategy focuses on delivering an outstanding consumer experience and economic benefits to mobile operators and enterprise customers. Acquiring SNAPin allows Nuance to accelerate a broader vision that not only enables customers to dial support, but will also utilize voice recognition and predictive text so mobile consumers can simply dial, speak or text customer care.
Robert Lewis, a vice president in Nuance Mobile Care and former CEO and president of SNAPin, said: The combined capabilities of Nuance and SNAPin broaden the market opportunities for mobile care worldwide. With Nuance’s global reach, extensive expertise and worldwide carrier and customer relationships, we have an opportunity to truly redefine the customer self-service market.
Nuance’s has recently announced that it has updated revenue and EPS guidance for the fourth fiscal quarter, ended September 30, 2008. The company said that it expects record cash flows from operations, in excess of $58 million, for the quarter. Nuance issued the preliminary results in conjunction with announcement that it has acquired the Philips Speech Recognition Systems business from Royal Philips Electronics.
Nuance expects fiscal fourth quarter 2008 revenues between $248 million and $252 million.
