Convergys has introduced the 4G offering, a next generation billing and customer care service, designed to enhance telecom operators’ ability to monetise their high speed voice and data network.
The new 4G offering reduces the stress operators’ network, improve customer satisfaction, and supports new offerings including high definition videos, 3-D experiences, and graphic-intensive games.
The new 4G offering features include high scalability – though aggregation of usage enables operators to scale their business upwards to selectively handle the transaction volumes resulting from 4G-based service consumption.
Faster time to market feature combines Convergys Rating and Billing Manager with the company’s Product Catalog Manager, enabling operators to launch products in a short time span.
The Rating and Billing Manager reduces operating expenses by automating the billing tasks that are handled manually in legacy environments.
The 4G offering also enables operators to provide superior customer experiences by providing coherent customer service experiences than those they experience with OTT providers.
Convergys information management president Bob Lento said whether or when providers see a return on all the smart phone traffic on their networks hinges on a different set of ‘smarts’ in the back office.
