Amdocs, a provider of customer experience systems, has unveiled a new product protfolio CES 8, which it claims to help service providers run leaner and expand by exposing network, IT and data assets to an ecosystem of content and developer partners.
According to Amdocs, the new offering provides the mobile network planning and design tools required to address the requirements of 3G and 4G/LTE radio access networks; and includes new services such as jNetX, recently acquired by Amdocs, which provides a Java-based convergent service platform that synchronises network services across legacy and IP network elements for rich communication applications in a development environment.
The company said that the new offering combines its enterprise product catalog with a workflow engine to enable service providers to define and launch new products, and address aspects of a product’s lifecycle, from inception through design, deployment, maintenance and retirement. In addition, it also integrates CRM products with a mobile device management partner and allows customer care agents to resolve smart device issues.
According to the company, the Amdocs ChangingWorlds’ mobile internet portal offers personalisation for access to relevant content based on users’ interests while the technology also delivers prioritised portal menus based on users’ previous searched content. Its charging product supports the Linux/x86 operating system, and can run on multiple servers based on the Intel Xeon family of processors, or on other x86 processors.
In addition, Amdocs has introduced configuration management database (CMDB) service operational product pack, a new configuration management service to support both IT and network components of their service provision infrastructure. It manages the configuration of both IT and network resources for network environments in a single database to ITIL standards.
