IT Service Management (ITSM) provider Axios Systems released a new enterprise ITSM application, assyst10 that enables the delivery and support of IT services to organisations worldwide, and is developed for both SaaS and on-premise deployments.
It is regularly updated to support the most current ITIL practices and brings the latest in social IT management, multi-lingual capabilities, mobility and reporting, offering a series of applications and templates that enable an immediate return in the form of customer satisfaction and cost reduction.
assyst10 offers a content management system for business technology needs, in a single, customisable package. It also helps customers reduce costs; and manage services, assets and customer support in a fast-paced business environment, said the company.
The new enterprise ITSM application, will help Axios Systems create an IT services environment that integrates social technologies with the foundational ITSM capabilities desired by companies worldwide.
assyst10 Configuration Management Database (CMDB) supports Bring Your Own Device (BYOD) compliance initiatives through the monitoring of mobile device software configurations, compliance reports and process automation.
The new application gain information from ITIL process areas directly from the login screen and presents all required information in one screen.
It also includes reporting wizards that allows non-technical users to create business intelligence and analytics to drive decision support. The wizards tie into ERP, CRM and other data sources and gives a holistic view of how IT impacts the business and reduces lead time, creating actionable intelligence while reducing resource bandwidth issues often tied to reporting.
assyst10 supports multiple languages and instantly translates the system data so that upon logging in, global organisations can view tickets in any language preference, regardless of originating language.
