All articles by Tineka Smith
Tineka Smith
Companies turning to self service customer care to beat competition
Research suggests that companies are investing in customer care tools to allow issues to be solved without customers needing to speak to an employee. Businesses say this type of investment will give them a competitive edge over others.
Twitter gives original inventors patent power
In the midst of patent infringement law suits in Silicon Valley, Twitter has decided to take a stance by giving its engineers control over patents that will only be used for defensive purposes.
Employees say no to poorly designed company mobile apps
U.K. and U.S business are planning to spend an estimated £285k on mobile software tools for their employees in the next year and a half, but much of that money will be wasted.
UK Education: Lack of computer coding ‘astonishing’
Is the Raspberry Pi computer the answer in correcting the neglect of computer technology being taught in schools?
UK tech companies missing global opportunities
Despite lucrative opportunities in BRIC economies, most SME technology companies have no plans to invest in new markets across the next 12 months.
Call phreaking causes phone bill freak outs
Call ‘phreaking’ costs organisations in the UK a whopping £1.5 billion each year. So what is it and how can organisations prevent themselves from becoming victims?
Better IT security education needed in the workplace
A Sophos study reveals that nearly 50% of security issues are caused by employee negligence in the workplace, and incidents occur at least once a week.
Anonymous claims CIA website takedown for the second time
The hacking group, Anonymous, has claimed responsibility for the CIA website being down, reportedly because of a DDoS attack launched by the group.
Facebook email and timeline addresses will merge
Facebook has announced a new service where the user name on a Facebook Timeline will be the same as the name on a Facebook email account.
Wikileaks founder’s chat show airs this week
Julian Assange has completed filming twelve episodes of his upcoming show, “The World Tomorrow”, with the first episode due to air Tuesday 17 April on Russia Today.