Andrea Valentino

Will AI customer service kill the call centre?

More and more companies are embracing AI customer service as an alternative to employing harried human call centre workers. Whether or not consumers are convinced it's…

By Andrea Valentino

Will AI customer service kill the call centre?

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On the way to $100k: Why is Bitcoin’s price surging and is this boom sustainable?

After a dramatic slump, the price of Bitcoin is hitting record highs. But how sustainable is this new peak,…

By Andrea Valentino

The fall of Atos: What went wrong? And what happens next?

With news that a planned rescue sale has collapsed, Atos’s future looks bleak. But beyond the headline drama, how…

By Andrea Valentino

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