The university serves more than 24,800 students, and is also home to the University of New Mexico Hospital, the only level-one trauma center in the state.
NEC’s customized IP system will support 26,800 telephone lines on the campus to connect administration, faculty and students, as well as the hospital campus, a mission-critical hospital and the primary teaching hospital for the University of New Mexico School of Medicine.
NEC collaborated with the university in designing a system to provide the school’s community with updated communication options and services that would converge their voice and data networks. NEC says that this provides improved manageability and cost effectiveness, as well as failover capabilities for disaster preparedness and encryption capabilities.
Two Univerge Neax 2400 IPXs were installed that tie together with NEC’s Fusion Call Control Signaling (FCCS) system. The IP-PBXs reside on the university and hospital’s campuses, and FCCS links them together to function as a single system. In the event of a disaster and failed server, the phones connected to the failed server would failover to the functional server and operations would proceed uninterrupted.
NEC’s MA4000, a server-based suite of applications intended to manage, monitor and maintain the system was implemented to allow IT staff to assess problems online, which enables them to more efficiently triage complaints according to priority. Upgrades and migrations to IPX were also done for their existing Global Navigator call tracking system, 911 system and AD-120 voice mail system.
The need for a reliable voice and data communications network is critical due to the healthcare component of our campus, commented Mark Reynolds, technical operations manager, communications network services at the University of New Mexico.
