India-based managed service provider (MSP) Olive Solutions has deployed the information technology (IT) monitoring and service desk offerings provider Nimsoft’s Unified Manager to improve its clients’ uptime through enhanced visibility, effective performance management and proactive problem resolution.
A multi-tenant IT Management-as-a-Service offering, Nimsoft Unified Manager combines infrastructure monitoring and ready- to-use ITIL-based service management.
I Nimsoft Unified Manager also provides a configurable portal that allows MSPs like Olive to offer clients the visibility into the health of their managed environments and automatically triggers service tickets to help prevent downtime.
The tight integration between the functions speeds troubleshooting by giving IT staff the information they need to quickly solve problems, which improves performance service levels of critical applications and systems across multiple locations, including both on-premise and cloud computing environments.
Nimsoft CEO Chris O’Malley said to win highly competitive global IT services marketplace, MSPs like Olive Solutions have to offer extreme reliability and uncompromising accountability at less cost.
"Nimsoft Unified Monitor uniquely supports this essential value proposition by providing a complete service support solution that is both highly robust and highly cost-effective," said O’Malley.
