Other enhancements include a new monitor mode feature for the latest version 9 that allows the display of a thumbnail view of all connected clients so that IT support staffs can monitor what users are doing. New whiteboard features that can be launched from within a chat session are also included, along with various screen-highlighting tools that can be called on during a session.
The base system of NetSupport provides for hardware and software inventory, but additional features allow for web access monitoring, software metering, and distribution, with a separate module for helpdesk. The product is big on intelligent configuration and setup features that will automatically scan for installed IT assets to create asset libraries.
It also uses a bandwidth conservation process where the system can be used to advertise pre-built packages of applications that users can pull down for loading to their desktop at a time that suits them.
NetSupport Ltd is headquartered in the UK near Peterborough, and trades in the US as NetSupport Inc of Alpharetta, Georgia.
