IBM has signed a new five-year IT services agreement with Finnish state-owned alcoholic beverage retail firm Alko, to improve its customer satisfaction by increased reliability of customer service systems and supply chain operations.
IBM said that it will transform Alko’s IT infrastructure to a more streamlined and consistent platform, in an effort to help the company meet and exceed its business goals in customer satisfaction.
Under the agreement, IBM will enhance and manage Alko’s IT infrastructure including servers, middleware, network services and workstation support. The agreement will also support Alko’s environmental conservation initiatives by reducing data centre power consumption.
Minna Alitalo, chief financial officer of Alko, said: We value IBM’s continuous service development, systematic quality measurement and smarter planet approach to sustainability and continuous IT development. With IBM’s direction and technology support, Alko will be able to achieve a highly efficient, cost effective IT environment that will enable us to enhance our customer satisfaction and exceed business goals and government standards.
Jan Sippel, project executive manager at IBM Global Technology Services Finland, said: “According to our estimates, Alko will save up to 60% in data centre power consumption. Our infrastructure and services will provide Alko with a more intelligent IT environment and strong foundation that will enable the company to achieve its business goals.
