Capgemini North America has signed a six-year infrastructure services deal with the Texas Department of Information Resources (DIR).
The agreement will enable Capgemini to manage and securely monitor infrastructure services for the department in five key areas, including data centres, mainframes, servers, networks and printing and email.
Capgemini will also integrate multi-sourced services on behalf of the DIR as it looks to standardise its infrastructure processes and maximise the value of its IT services delivered by various suppliers.
The agreement will bring together more than 150 experts led by Capgemini’s North American Infrastructure Services team, which will support twenty-eight government organisations across the state including the Department of Health and Human Services, Texas Education Agency and Department of Transportation.
The team will provide services including information technology infrastructure library (ITIL) based service management, service desk applications, program management, IT security, business continuity, disaster recovery and financial management.
DIR executive director Karen Robinson said the new data centre services project will stabilise services for department’s state agency customers, improve responses to state agency needs and allow visibility into system costs so that agencies can manage their use of services for increased efficiency.
