Telecommunications firm BT has added a new cloud-based IP contact centre service based on Cisco’s Unified Communications and Collaboration technology (UCC) to its Contact Center portfolio for the US.
The Cloud Contact is designed to provide global unified communications to contact centres ensuring reach, flexibility and cost control.
BT Cloud Contact supports the global expansion of multinational organisations by leveraging BT’s global network and Cisco’s UCC platform which are based in BT data centres across US, EMEA and Asia Pacific region, the company said.
Available in pay-as-you-use basis, the users can cut cost by shifting to the opex-based commercial model and leveraging the ability to share hardware, software and licensing across an organisation’s contact centres in a secure private cloud, said the company.
BT claims a savings averaging 45% compared with the traditional on-premise model.
Cisco Customer Collaboration Business Unit vice president and general manager John Hernandez said, "The cloud-based contact center empowers businesses and organizations of all sizes to provide world-class care to their customers. We are delighted that BT is launching this new service based on Cisco Unified Contact Center technology."
