Networking firm Cisco has introduced a new Web-based application programming interface (API) that helps organisations deal with voice fraud and other types of malicious activity.
Cisco UC Gateway Services API opens up the enterprise voice network edge to enable more voice services on the Cisco Integrated Services Router Generation 2 (ISR G2) router.
The new API gives customers and partners access to call information, both signaling and media, at the network edge. The call information can be used to detect and thwart malicious activity, including but not limited to: social engineering and identity-theft scams, contact centre account takeover fraud, unauthorised network access and service use, and even the telephony denial of service (TDOS) attacks.
The information made accessible by the Cisco UC Gateway Services API can also be used in non-security-related cases, such as to ensure regulatory compliance via call recording and improve business operations with employee or departmental productivity and efficiency reports showing call volumes, durations, and other details.
Once malicious activity is detected, the new API allows applications to apply appropriate policy action by the Cisco voice gateway, such as call termination, call redirection or call recording.
The Cisco UC Gateway Services API is supported on the Cisco ISR G2 with the Cisco Unified Border Element (CUBE) for SIP trunks and Cisco TDM Gateways for TDM trunks, both of which provide voice connectivity to the service provider.
The new API also integrate Cisco’s own products into the Cisco TDM Gateway and CUBE, the company said.
Third-party applications using the Cisco UC Gateway Services API can be run directly on the Cisco ISR G2 using the Cisco UCS Express server blade built for the router chassis, or can be accessed via the cloud.
