IT hosting provider PEER 1 Hosting has deployed Nimsoft Unified Manager to provide its customers with effective and cost-efficient monitoring capabilities.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service application that combines infrastructure monitoring and ITIL-based service management capabilities.
The application will also adds visibility into software, hardware and network resources with service delivery processes to enable continual performance optimisation and accelerated problem resolution.
Nimsoft’s performance data will enable PEER 1Hosting to shorten its response time to customer issues and the flexible subscription-based pricing will enable PEER 1 Hosting to offer customers a service catalog that allows them to choose the monitoring and service desk options that meets their requirements for functionality and cost.
The open APIs of Nimsoft will allow PEER 1 Hosting to integrate monitoring and service desk functions with its customers’ diverse IT infrastructures.
The new application’s functionality will also help the IT hosting provider to reduce the cost and complexity associated with maintaining multiple monitoring systems, simplifying operations and reducing the time required to open and work on service desk tickets.
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers.
