HP introduced Always On Support Services, the IT support services designed for multivendor, converged and cloud environments.
The services help enterprises address problems before they occur, realise 95% first-time resolution rates and resolve unplanned downtime issues up to 66% faster.
Always On Support Services from HP provide ‘direct to expert’ communication with a professional who already knows the client, the details of the client’s environment and what the client’s system is experiencing prior to the first call.
HP ProLiant Gen8 Servers were built with the new service model in mind.
Always On Support Services from HP monitors the 1,600 diagnostic data points collected by the HP ProActive Insight Architecture.
The new services include: HP Foundation Care, HP Proactive Care and HP Datacenter Care.
FoundationCcare expedites problem resolution for optimal performance by simplifying support with a single point of contact at HP for both the hardware and software in the client’s environment whereas Proactive Care minimises downtime and optimises performance by addressing problems before they occur.
HP Datacenter Care provides customised support for a client’s multivendor environment with a single point of contact at HP.
The company also offers Lifecycle Event Services that augment the HP Care portfolio with HP expertise throughout the technology life cycle of an IT project.
