Customer management and information management products manufacturer Convergys has introduced Convergys CRM 2.0, powered by Microsoft Dynamics CRM 2011.
Convergys CRM 2.0, a part of the Convergys Smart Suite, will allow communication and utilities providers to transform their business with Business Support System (BSS) that improves the billing processes and customer service.
The new release of Convergys CRM combines and enhances Microsoft’s Dynamics CRM platform with Convergys shopping and ordering, customer management, and account management, which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses, transforming customer service into sales.
Convergys CRM provides service providers with consolidated view for customer service representatives to view all key customer details, including products, services, billing information, interactions, equipment and other important activities.
It also provides the ability to move customers between support channels and segments, including the ability to view available services and products based on service location.
