Revenues for the fourth quarter of 2001 totaled $112.8 million compared to $108.7 million for the third quarter of 2001 and $166.0 million for the same period last year. License revenues in the fourth quarter were $24.6 million compared to $21.8 million for the third quarter and $67.6 million for the same period last year. Services revenues in the fourth quarter were $71.6 million compared to $68.2 million for the third quarter and $66.3 million for the same period last year. Other revenues totaled $16.6 million in the fourth quarter compared to $18.6 million for the third quarter and $32.1 million for the same period last year.

Pro forma net loss for the fourth quarter of 2001 was $2.3 million or $0.04 per share. This compares with a pro forma net loss of $17.9 million or $0.35 per share for the third quarter of 2001, and pro forma net loss of $13.3 million or $0.26 per share for the same period last year.

Net loss for the fourth quarter of 2001 was $33.9 million or $0.65 per share. This compares with a net loss of $25.7 million or $0.50 per share for the third quarter of 2001 and $19.4 million or $0.38 per share for the fourth quarter of 2000. A reconciliation of pro forma net loss to the reported GAAP results is contained in the financial tables.

I am pleased with our progress in light of the continued difficult economic conditions, said Beatriz Infante, Aspect’s Chairman, President, and CEO. During the quarter we saw a stabilization of buying patterns and renewed interest in evaluation of future technology purchases. Although general economic uncertainties remain and we see a potential for near-term volatility, I am cautiously optimistic that we have seen the worst.

Operationally, we executed on all of our major objectives for the quarter, continued Infante. We exceeded our revenue targets and our cost cutting goals, well surpassed our stated objective for cash management, and have positioned ourselves financially for success when we see a sustained economic upturn.

For the fourth quarter of 2001, pro forma gross margin was $53.9 million, or 47.8%, compared to $52.9 million, or 48.7%, for the third quarter of 2001 and $89.8 million, or 54.1%, for the fourth quarter of 2000. Pro forma operating expenses declined $8.5 million to $61.1 million in the fourth quarter of 2001 compared to $69.6 million in the third quarter of 2001 and declined $27.9 million compared to $89.0 million for the fourth quarter of 2000.

Cash, cash equivalents, and short-term investments totaled $135.1 million as of December 31, 2001. Accounts receivable at year-end totaled $83.8 million and days sales outstanding improved to 68 days compared to 73 days in the previous quarter. Net inventories at year-end totaled $12.0 million, a decrease of approximately $10 million from the previous quarter due primarily to the decision to outsource manufacturing.

Revenues for the full fiscal year ended December 31, 2001 totaled $449.4 million compared to $590.5 million for fiscal year 2000. License revenues in 2001 were $106.5 million compared to $209.5 million in fiscal year 2000. Services revenues in 2001 totaled $265.6 million compared to $256.0 million in fiscal year 2000. Other revenues totaled $77.3 million in 2001 compared to $125.1 million for fiscal year 2000.

Pro forma net loss for the full fiscal year 2001 was $76.2 million or $1.48 per share. This compares with a pro forma net loss of $8.0 million or $0.16 per share for the 2000 fiscal year.

Net loss for 2001 was $151.8 million or $2.95 per share. This compares with a net loss of $35.3 million or $0.69 per share for 2000. A reconciliation of pro forma results to the reported GAAP results is contained in the financial tables.

For 2001, pro forma gross margin was $215.7 million, or 48.0%, compared to $311.2 million, or 52.7%, for 2000. Pro forma operating expenses totaled $293.7 million in 2001, compared to $320.0 million in 2000.

License revenues from server products and applications solutions were $49.5 million for the full fiscal year 2001, compared to $89.8 million in 2000. License revenues from call center software were $57.0 million in 2001, compared to $119.7 million in 2000.