As a result of this alliance, Siebel eBusiness Applications users will be able to view rich digital product data within PTC solutions, dramatically enhancing the customer experience, sales and marketing effectiveness, and service operations across all customer touch points.
We are extremely pleased to be working with Siebel Systems, stated Anthony DiBona, Executive Vice President, Global Business Partner Group at PTC. Together, side-by-side, we will transform the way our mutual customers develop, sell and service their products. Through this alliance, companies will now be able to pull customer preferences into PTC’s product development process for better decision-making, product innovation, and improved time-to-market.
Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. PTC’s CPD solutions, based on the company’s Windchill technology, utilize the Internet to allow manufacturers and their customers, suppliers, and partners to manage the entire lifecycle of their products across product design, engineering, sourcing, manufacturing, production, service, and repair.
This alliance allows sales, marketing and service professionals using Siebel eBusiness Applications to access rich product data including product hierarchy and attributes as well as a variety of product centric documents – including CAD files, manufacturing instructions, test procedures or even marketing literature – residing in PTC solutions for a more robust product development process. Sales, marketing and service professionals will now have access to the critical information they need to handle service requests with greater efficiency and influence future product development. Connecting customer feedback and service data combined with digital product development data will help companies to greatly reduce time-to-market, which is critical in today’s competitive environment.
We are very pleased by the announcement of the Strategic Alliance between Siebel Systems and PTC, noted Mike Tilley, Chief Information Officer at British Telecom. Siebel Systems and PTC form a critical cornerstone of our best-of-breed product strategy. The integration at the core of this partnership directly supports our shared vision that will synchronize critical product information and deliver an improved experience for our customers.
This alliance addresses our mutual customers’ desire to leverage rich product data, such as that derived using PTC solutions, in Siebel eBusiness Applications. As a result of this partnership, our joint customers will realize a greater competitive advantage as they tie product design to customer preferences ultimately improving their time to market, stated Dr. Steve Garnett, Vice President and General Manager of Alliances at Siebel Systems.
