Callagenix has developed a platform, which will enable businesses to quickly set up, test and commission a range of smart voice services, such as switchboards, call forward and diversion, call recording, fax and voting services. The set-up and testing of the services are available free of charge from the Callagenix website – www.callagenix.com – and payment, on a pay as you use basis, is only required once the services are commissioned.
Energis is providing Callagenix with a Number Translation Service (NTS), enabling Callagenix customers to provision on-line freephone, local, national or premium rate numbers, according to their service requirements. E
The unique way the services are delivered and controlled eliminates the need for up-front investment normally associated with installing expensive telephone systems and multiple telephone lines. Tony Jenkins, sales & marketing director for Callagenix, explained, Until now smaller businesses have had to trade off functionality against cost when deciding on their telephony platform. With the Callagenix system they get a big company image and all of the functionality of a corporate telephone platform at a fraction of the cost. Through the Callagenix web interface the customer controls not only the cost but also how their telephone platform sounds and operates.
Alistair Henderson, director of new technology applications for Energis, said, Setting up premium rate numbers and telephony services ought to be as easy as acquiring domain names. This new partnership is all about understanding customer needs and delivering services to improve customer experience.
Callagenix chose Energis to supply the telephony and backbone related services because of its ability to meet the demands of a rapidly growing business and provide expertise when needed.
