Dimension Data will provide operational and support (Primer and Uptime*) services globally to HSBC during the exclusive contract period. This will enable HSBC to work through a single integration and logistics partner spanning its operations across 78 countries and territories.
Standardised global processes will be co-ordinated by a central UK-based Dimension Data team, but implemented locally via regional teams aligned with HSBC’s regional telecommunications hubs in the UK, France, USA, the Hong Kong SAR and Brazil. Dimension Data Logistics will provide a single point of management via its Global Services Operating Architecture (GSOA). This is a unique global infrastructure of managed centres, providing the benefit of complete visibility of HSBC’s technology procurement and Primer and Uptime services via a web interface and a future connection to HSBC’s business-to-business web-based procurement structure.
Bruce Watson, Executive Chairman UK and Europe, Dimension Data, comments, This is a major win for us and fully supports our ongoing strategy to provide IT services and solutions to large multinational organisations in order that their worldwide business units can work seamlessly together. The creation of a common global infrastructure presents businesses with significant design and operational challenges. We see this latest contract win as an excellent endorsement of our expertise in this area.
